Customer Experience

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Kyriba’s Commitment to Customer Success

Our goal is to help companies implement strategic, automated processes that fully optimise cash, risk, payments and working capital. To aid you in this process, Kyriba offers an integrated approach to client success, ensuring customers are provided with the best implementation, training and support resources available.

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Implementation

Knowing what to expect is key to any successful implementation. As such, Kyriba focuses on providing a predictable, efficient transition to your new system.

Our milestone-driven methodology consists of five phases, providing a clear roadmap from kick-off to go-live. And Kyriba’s modular solution means that we can customise a flexible deployment approach that meets your needs.

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The implementation team has been there 24/7. They have helped us out significantly. If I call them, they’ll be there immediately and they’re very friendly.
Lora Bartolome AEG Senior Director, Corporate Finance & Accounting

Training

At Kyriba, we believe the best way to train our customers is with a personal, integrated approach. Client certification training programmes and spot consulting empower our customers to optimise their use of the Kyriba platform, drive faster results and work more efficiently.

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Client Certification

Available in-person and on-demand, Kyriba’s client certification programme gives users the skills they need to efficiently administer, enhance and expand their Kyriba deployment.

Read the fact sheet
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Spot Consulting

Spot consulting engagements are tailored to company needs and are helpful for new users, when new banks are on-boarded for reporting and payments, or when features or modules are released.

Schedule a consultation
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Ongoing Education

Kyriba understands that, as the treasury landscape continues to broaden, so too does customers’ desire to keep up with the latest best practices. To aid in the continuing education of our customers, we offer ongoing training webinars designed to help users get more out of their Kyriba offerings.

View upcoming webinars

A Global Community

We pride ourself on our global community of customers and know the importance of building connections.

Kyriba Social, an online community that combines a knowledge base with an interactive peer forum, ideas portal and an online support channel, is a great resource to connect and network with fellow Kyriba users.

Log in to Kyriba Social
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To foster greater community, Kyriba also hosts regional events, including our annual Kyriba Live client conferences.

Find an event near you
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[Kyriba] is pretty accommodating to our business needs and when we have a question it gets answered really quickly or we get additional support from the team. So we’ve had a really positive experience at Gallagher.
Megan Lapelle Arthur J. Gallagher & Co. Senior Manager of Corporate Accounting

Support

Kyriba client support is your source for any questions about the Kyriba application, bank connectivity or enhancement requests. You can reach support via phone, email or through Kyriba Social.

Contact support

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